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Lunch and Learn: Five Keys to Service Excellence by Jamie Cooperstein

  • July 13, 2021
  • 12:00 PM
  • Zoom


  • Free

Registration is closed

Five Keys to Service Excellence

Jamie Cooperstein            

CEO, J Cooperstein Hospitality Consulting LLC


  • Are you proactively engaging your clients or simply reacting to their needs?
  • Are your employees empowered to effectively respond to customer complaints or requests?

In Jamie’s 10 years as a concierge, she learned five things that are essential to customer service excellence, and can confidently say that without these, your company will not thrive. In this workshop, you will learn how to apply the core concepts of Service Excellence to your unique business.

Thank you to our

2021 Lunch & Learn Sponsor

  Amanda Rock


The Mission of the American Business Women's Association is to bring together businesswomen of diverse occupations and to provide opportunities for them to help themselves and others grow personally and professionally through leadership, education, networking support, and national recognition.

ABWA National


Meeting Address:

Farm & Home Center 

1383 Arcadia Road 

Lancaster, PA 17601

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